Made to order,
shipped to your door.
We currently ship across the United States, with free shipping on new orders. Every piece is made after you order it, so your timeline has two parts: making it, then moving it. Free shipping does not apply to a paid size remake. On those shipments, you pay shipping.
Processing & transit
All orders are processed within 2 to 3 business days, excluding weekends and holidays, after you receive your order confirmation email.
- Processing
- 2 to 3 business days after your order confirmation email, weekends and holidays excluded.
- Transit
- 7 to 10 business days. Our products are made to order, and your location and other factors can make the actual shipping time a little longer.
- Shipment notice
- You will receive a notification when your order has shipped.
Outside the US
VerdantStory generally does not ship outside the US.
If you are interested in buying our products from elsewhere, reach out to us and we will make arrangements for you where possible.
Tracking your order
When your order has shipped, you will receive an email notification from us with a tracking number.
- Shipment email
- Includes a tracking number you can use to check your order's status.
- First update
- Please allow 48 hours for the tracking information to become available.
- Carrier handoffs
- Tracking may sit still for 2 to 3 days when a package moves from one carrier to another, for example DHL or UPS handing off to USPS. That pause is normal. The package is often still moving.
Lost or delayed packages
If something looks stuck, here is when to act.
- 01
Stalled tracking
If tracking has not updated for 7 to 10 business days, contact us with your order number and tracking link.
- 02
Lost package
Report a lost package within 30 days of the estimated delivery date.
- 03
Order not received
If you have not received your order within 30 days of receiving your shipping confirmation email, contact us with your name and order number, and we will look into it for you.
Damaged or wrong item
If an order arrives damaged, with the work made wrong, or as the wrong item or wrong size compared with what you ordered, contact us within 30 days of delivery.
Send your order number and clear photos through the contact form. You do not ship the item back. We will make a replacement, or a refund if we cannot replace it.
What we do not replace
Because each piece is made after you order it, we do not replace or refund for free for:
- A change of mind
- An unwanted gift
- A color that looks different on your screen
- A size that does not fit. A paid remake may be available on apparel.
Questions about a specific order always get a straight answer.
Still need help
For order or other queries, please contact us.
Contact us