VerdantStoryContact Us

You write,
we write back.

If you have a question about an order, a product, or this shop, you can reach us. We read every message and usually reply within 24 hours on business days, and we fix what needs fixing.

24hTypical reply time on business days
0Bots or scripts between you and us
2Ways to reach us, form or email
01

Ways to reach us

Fastest

Contact form

The quickest way to get an answer. Write your question directly and it lands in our inbox.

Open the contact form
Also works

Email

Write to us any time. Same inbox, same person reading.

support@verdantstory.com
02

Include in your message

Two things make any message faster to answer.

  • Your order number

    If you already placed an order, include the number from your confirmation email.

  • Clear photos, if something is wrong

    If something arrived damaged or printed wrong, add clear photos so we can sort it out faster.

03

Quick answers

Many questions are already answered on these pages.

01

Returns & FAQ

Common questions about shipping, returns, and how orders are made.

02

Shipping & tracking

Delivery windows, tracking your order, and what to do if a package looks lost.

03

How orders are made

Materials, timing, and exactly which claims this shop makes.

04

Find us elsewhere

The same shop, live on other platforms.