If it arrives wrong,
we make it right.
We want you to be happy with what shows up at your door. If the work is wrong, there is a clear quality problem, shipping damage, or the wrong item or wrong size in the box compared with your order, we will make a new piece. You do not ship the original back. You keep it. If the size you chose does not fit, we can make the same apparel piece again in another size. That remake is paid. The fee is usually half the original item price, and you pay shipping on that second shipment.
Last updated: September 17, 2026
Quality issues
Contact us within 30 days of delivery, through the contact form.
- 01
Reach out
Use the contact form and include your order number.
- 02
Show the problem
Add a short note on what is wrong, and clear photos of the item on a flat, well-lit surface. Make the problem easy to see, and include the tag if the item has one.
- 03
We verify
We check the photos against your order and confirm the issue.
- 04
We remake it
Once verified, we make a new piece and ship it at no extra cost. You keep the original. If we cannot replace it, we will refund it.
Sizing
Check the size guide on the product page carefully before you buy.
Every apparel page has a size guide. Measure against that guide before you buy. Cuts differ by style, so do not assume your usual size. If you are unsure, size up.
And it does not fit
On apparel, we can make the same piece again in a different size. You pay a remake fee, usually half the original item price, and you pay shipping on that shipment. Ask within 14 days of delivery through the contact form. Wall art is not included.
That is a quality issue
Send photos and your order number as above, and we will make the size you ordered at no extra cost.
Cancellations
You can cancel or change an order only before it goes into production.
That is usually within the first 2 hours after you order. Use the link in your confirmation email, or write through the contact form as soon as you can.
What we do not refund
We are a small shop, and it is not possible for us to offer refunds in all cases. We expect that you will understand our limitations.
- The size you chose does not fit. A paid remake may be available on apparel.
- You no longer want the item
- The person who received it as a gift does not want it
- You picked a design you no longer want
- The color on your screen looks different from the finished piece
Those limits are in place because each piece is made after you buy it.
Refund timing
Refunds always go back to the original payment method.
- PayPal
- Often visible within 24 business hours.
- Card
- Usually 7 to 10 business days, depending on your bank.
- When we refund
- Only when a verified claim cannot be replaced, or when a package is confirmed lost and we cannot send another.
Payments
Checkout accepts major credit and debit cards, PayPal, Google Pay, Apple Pay, and other methods Fourthwall shows for your location.
Shipping
We sell and ship to customers in the United States only.
- Delivery windows
- Listed on the Shipping Policy page.
- Free shipping
- Free US shipping applies where the site says it does. It does not apply to a paid size remake.
- Tracking pauses
- A 2 to 3 day pause during a carrier handoff is normal.
- Stalled tracking
- If tracking has not updated for 7 to 10 business days, or a package looks lost, contact us.
- Lost packages
- Must be reported within 30 days of the estimated delivery date. Full tracking notes are on the Shipping Policy page.
Who handles the order
- Checkout & payment
- Processed by Fourthwall, our merchandising partner and merchant of record.
- Questions & claims
- Start order questions and quality claims with us through the contact form.
- Payment & shipping
- Fourthwall may also contact you about payment or shipping.
Short FAQ
Can I return a hoodie that does not fit?
Check the size guide on the product page carefully before you buy. If you are unsure, size up. If the fit is wrong, we can make the same hoodie again in another size. You pay a remake fee, usually half the original item price, and you pay shipping on that shipment. You don't need to return existing piece. Ask within 14 days of delivery through the contact form. If the work or construction is defective, that is a quality issue. Send photos.
I ordered S and received XL. Is that the same as a fit issue?
No. That is a wrong-item issue. Send photos and your order number. We will make the size you ordered at no extra cost.
The mockup looked brighter than the shirt I received. Is that a defect?
Not by itself. Screens vary. A defect is damage, a stain, a hole, work that is crooked or missing, or an item that does not match the size or color you selected.
How long do I have?
30 days from delivery to report a quality issue. 14 days from delivery to ask for a paid size remake. 30 days from the estimated delivery date to report a lost package.
Do I ship the item back?
No. First contact us with your issue. For most quality claims we work from your photos. If the work is defective, we will make a replacement. You keep the original. The same is true for a paid size remake. You keep the first piece.
Still need help
Use the contact form. We typically reply within 24 hours on business days.
Contact us